PRIVACY POLICY

​

Effective Date: February 18, 2026
Last Updated: February 18, 2026

Citrus Clean Co (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our booking platform, or interact with us in the State of New York.

This Privacy Policy is intended to comply with applicable laws of the State of New York, including the New York SHIELD Act, and other applicable federal privacy laws.

1. Information We Collect

    A. Personal Information You Provide

• Full name

• Email address

• Phone number

• Billing and payment information

• Service address

• Booking details

• Communications with customer service

   B. Automatically Collected Information

• IP address

• Browser type

• Device information

• Usage data (pages viewed, time spent, referral source)

• Cookies and tracking technologies

   C. Payment Information

       Payments are processed through third-party payment processors. We do not store full credit card numbers on our servers.

​

2. How We Use Your Information

We may use your information to:

• Process and manage bookings

• Communicate with you regarding services

• Provide customer support

• Process payments

• Improve our website and services

• Prevent fraud and enhance security

• Comply with legal obligations

​

3. Sharing of Information

    A. Service Providers

   We may share information with third-party vendors who assist with:

• Payment processing

• Website hosting

• Booking management

• Email communications

• Analytics services

   B. Service Professionals

  Since Citrus Clean Co acts as a booking company, we may share necessary booking details with independent cleaning                professionals to fulfill your service request.

   C. Legal Requirements

   We may disclose information if required by law, subpoena, court order, or governmental request.

   D. Business Transfers

   In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

   We do not sell personal information.

​

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information in accordance with New York law, including the New York SHIELD Act. However, no method of transmission over the Internet is 100% secure.

​

5. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Fulfill legal and accounting obligations

• Resolve disputes

• Enforce agreements

​

6. Your Rights (New York Residents)

If you are a resident of New York, you may:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, subject to legal exceptions

To exercise your rights, contact us at:

📧 office@citruscleanco.com
📞 585-902-9936

We may require identity verification before processing your request.

​

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, certain features may not function properly.

​

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 in compliance with the Children’s Online Privacy Protection Act (COPPA).

​

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

​

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted with an updated “Last Updated” date.

​

11. Contact Information

Citrus Clean Co
12 Commercial Avenue
Penn Yan, New York 14527
Email: office@citruscleanco.com
Phone: 585-902-9936